RAGE Software is dedicated to making sure you have a great experience with our products and services. We don't want you to have to pay for anything unless you are completely satisfied. To make sure that you are 100% satisfied with your purchase we offer this iron-clad guarantee. Our guarantee applies throughout the lifetime of your purchase along with a 30 day, no questions asked money back guarantee*. When you send us your comments, questions, suggestions or issues we assure you that we will do everything possible to insure your continued satisfaction.
Our software is made for your Mac and it will run on your Mac. As long as your computer falls within the recommended system requirements we guarantee that our software will be compatible. Whether it conflicts with a third party extension, driver or application, we will help you resolve the issue or your money back. In fact, you can download a free version of any of our products to see if it runs on your computer before you even spend any money. Since you are able to try our software before you spend any money, you can insure that it will work flawlessly with your computer.
We are determined to make sure our software is of the best quality available. We strive to ensure that all issues reported to us are found and fixed immediately. Of course, complete, bug free software may be an impossibility but any bugs in our software is our responsibility to fix. Give us 2 weeks to fix any of your problems and send you a new version free or we will refund your money. We don't want you to suffer any frustration whatsoever while using our products. So, we'll fix your issues with our products in 2 weeks or your money back.
As customers ourselves, we know how important it is to receive an answer to your questions as quickly as possible. All our customers deserve to be treated like human beings and have all their issues resolved immediately. When you purchase our products, you don't just purchase a license to our software. You purchase lifelong, quality customer support. We take your feedback very seriously and use it to help shape our overall objectives. That is why we guarantee that we will solve your problems and treat you the way you deserve to be treated or your money back.
When you use our software you are assured that we will continue to provide product updates and support for the software you purchased. We generally provide free updates for over 2 years which include over a dozen, feature packed updates. For example, users who purchased Macintosh Explorer 4.0 have already received more than 3 free updates including tabbed file browsing. Users who purchased WebDesign 2.0 have received atleast 10 free updates. We also offer grace periods for people who just recently purchased a major version release so that they get a free upgrade to the next major release without having to pay an upgrade fee.
At RAGE Software want to insure your satisfaction and make sure that you are happy with your decision about purchasing our products. We do not want your hard earned money unless we deserve it. Our inspirations comes from our ability to successfully produce software that improves the everyday life and helps our customers work more efficiently with their Macs.
We are completely responsible for your experience with our software. If you find a problem, we are fully determined to help you work through it, no matter what the issue may be. We would rather learn from our mistakes and prevent the issues from ever happening again than take your money after we have not met your expectations.
We will do everything we can to make sure that your experience is everything that you hoped it would be. We will fix bugs as quickly as possible, treat you like a real person and most of all, listen to your input to make sure that you are getting what you paid for.
It is our mission to make sure that our products are useful, time saving and help improve your everyday experience with your computer. If you have any ideas on how we can improve our products or services please feel free to let us know through our online survey - it goes directly to the President of RAGE Software.
Thanks for using our products,*A 15% handling fee will be applied to all refunds on orders over $99 USD